Shipping Costs
A shipping charge will be applied to any order that is placed. For orders up to £9.99 the shipping charge will be £1.19. For orders between £10 and £49.99, the shipping charge will be £3.99. Orders that cost over £50 OR MORE will come with FREE SHIPPING! All orders will be shipped Royal Mail first class. Currently we are only able to deliver to the United Kingdom. Orders placed before 3PM Monday-Friday will be sent out the same day as the order is placed. Please note all shipping costs are shown including VAT.
Returns Policy
Under the Distance Selling Regulations you have 7 days ‘cooling off’ period to cancel this order. All requests to return goods must be made within a maximum period of 14days of the order being placed. You must obtain a returns number from us before sending any goods back. No Returns will be accepted by us unless they have a Returns Number on the packaging, a returns number can be obtained by contacting us on the numbers listed or via email. All returns must have the buyers return address clearly shown on the packaging used. Any goods returned must have full postage paid by the buyer including in the case of cancellation (except in cases where we accept responsibility for the goods to be returned e.g. faulty or damaged goods). Faulty or damaged goods must be reported to us within 48hours of receipt of the goods by the buyer. No refunds will be authorised until we receive and accept the goods, intact, at our premises. Any items maliciously or carelessly damaged or misused, opened, or showing signs of use and hence making them unfit for re-sale will not be entitled to a refund. Refunds can only be paid back to the original method of or account payment only. In the case of return we will only refund for the goods sent, we cannot refund the initial postage and packing costs as these will have been already paid by us. If the goods were purchased with free post & packing then a deduction of 20% will be made from the original total purchase value to allow for the initial outward post & packing costs. Our aim is to provide a top-class service, if at any time you wish to complain or discuss a situation please contact us directly. After all we pride ourselves on the services offered and want all buyers to feel that they have had an excellent and trouble free experience when buying from XP Lighting.